Returns:
Our policy lasts 48 hours after receiving items. If 48 hours have gone by since you have received your items, unfortunately, we can’t offer you a refund or replacement. NO EXCEPTIONS!

To be eligible for a refund or replacement, your items must be unused and in the same condition that you received it. It must also be in the original packaging. You MUST email us at ivorybriana@gmail.com, proof of your items being damaged, or unusable within 48 hours. You must also SHIP the items back to us. Once your items are received and approved, we will send you out a replacement.

Due to the nature of our products, we DO NOT accept returns, offer refunds, or exchanges for any other reasons onther than our error. 


Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 10 days after delivery.

Refunds (if applicable):
Once your items are received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ivorybriana@gmail.com.

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ivorybriana@gmail.com and send your item to: 17 S Cherry Hills, Apt G, Edwardsville IL 62025, United States.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
To return your product, you should mail your product to 17 S Cherry Hills, Apt G, Edwardsville IL 62025, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.